Returns, Refunds & Replacement Policy

Returns, Refunds & Replacement Policy

At Kashhni, customer satisfaction is our priority. We strive to deliver high-quality jewellery crafted with care and precision. If for any reason you are not completely satisfied with your purchase, we are here to help.

Return Policy

We offer a 7-Day Return Policy from the date of delivery.

You may request a return if:

· You received a damaged product.

· You received an incorrect product.

· The product is defective.

· The product does not match the description.

· You are unsatisfied with your purchase for any valid reason.

Important: Any claim regarding a missing item in the package must be reported within 24 hours of delivery.

How to Initiate a Return

Step 1: Submit a Return Request

Contact our customer support team within 7 days of receiving your order by:

�� Email: elegance.kashhni@gmail.com
�� WhatsApp: [Your WhatsApp Number]

Please include:

· Order Number

· Product Name

· Reason for Return

· Images or videos (if applicable)

Step 2: Request Review

Once your request is received, our team will review it and respond within 24–48 business hours.

Step 3: Return the Product

If your return is approved, we will provide the return shipping details.

Please ensure:

· The product is unused and unworn.

· Original packaging, tags, and accessories are included.

· The item is packed securely to avoid damage during transit.

Customers are responsible for return shipping charges unless the return is due to:

· Wrong product delivered

· Damaged product

· Manufacturing defect

Refund Policy

After receiving and inspecting the returned item, refunds will be processed.

Refund Timeline

Refunds will be processed only after the returned product passes quality inspection.

Replacement Policy

We offer replacements for:

· Damaged products

· Defective products

· Incorrect items received

Once the returned item is received and approved, the replacement order will be processed within 2–3 business days.

Replacement deliveries generally take 5–7 business days, depending on location.

Non-Returnable Items

Returns, refunds, or replacements will not be accepted in the following cases:

· Product shows signs of use, wear, or damage caused after delivery.

· Product is returned without original packaging, tags, or accessories.

· Product has been altered, repaired, or modified.

· Return request is made after the 7-day return period.

· Minor variations in color, finish, or appearance due to photography and screen settings.

· Customized or personalized jewellery items (if applicable).

Order Cancellation Policy

Cancellation Within 24 Hours

Orders can be cancelled within 24 hours of placing the order.

If the order has not been processed or shipped, a full refund will be issued.

Cancellation After Shipping

Once an order has been shipped, cancellation requests may not be accepted. Customers may request a return after receiving the product, subject to our Return Policy.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

· Contact us within 48 hours of delivery.

· Share clear photographs and an unboxing video (recommended).